These regulations describe the rules of sales conducted through the online store of the BijouHair brand operating under the domain bijouhair.eu and the conditions for the provision of free services, such as account maintenance.

The contact details of the BijouHair store are:

address: ul. Długa 44D 55-300 Szczepanów, NIP: 9131593672 REGON: 021156958

e-mail: info@bijouhair.eu.

Phone number: +48 726 701 615

§1 - Definitions

Terms used in the regulations:

Regulations - this document specifying the rules of sale and the conditions for the provision of free services.

Seller - BijouHair Agata Matuszak with its registered office in ul. Długa 44D 55-300 Szczepanów, having the NIP number: 9131593672, REGON: 021156958, being the owner of the store.

Online store website/Online store/Shop - a website under the bijouhair.eu domain through which the Seller conducts online sales and provides free services.

Customer - a natural or legal person, including a Consumer or Entrepreneur with consumer rights, who uses the Online Store website, including the person for whom an Account was created and who makes a purchase via the Online Store website on the terms set out in these Regulations.

Consumer - a natural person making a legal transaction with the entrepreneur not directly related to his business or professional activity.

Entrepreneur with consumer rights - a natural person concluding a contract with the entrepreneur directly related to his business activity, the content of which shows that it is not of a professional nature for that person.

Account - the Customer's panel administered by the Store, where information is kept, in particular regarding the history of orders.

Registration - the procedure for setting up an Account.

Agreement - means a sales agreement concluded at a distance between the Customer and the Store, on the terms set out in the Regulations, regarding the goods offered in the Online Store.

Business day - any day from Monday to Friday, excluding public holidays.

§2 - General provisions

1. Using the Store requires access to a device connected to the Internet, an installed and updated version of the Microsoft Edge web browser, Google Chrome, Mozilla Firefox, Opera, Safari with JavaScript and Cookies enabled, and an active e-mail account.

2. Customers are not allowed to use accounts of other Customers and share their Account with other Customers.

3. The store uses cookies, i.e. small text files stored by the web browser on the user's device, e.g. for statistical analysis of traffic, adjusting the appearance and content of the website to the individual needs of the user. Changes in cookie settings can be made in the browser.

4. Customers can use technical support in the event of problems with the functioning of the Website by electronic means by sending an inquiry to: info@bijouhair.eu

§3 – Account Rules

1. The Store offers the option of setting up an Account, where you can, among other things, view your orders, manage addresses and change the password to the Account.

2. Registration is possible as part of the purchasing process by selecting the appropriate checkbox or independently by providing an email address.

3. Registration consists in providing an email address to which a message with an automatically generated password is sent, which can be changed in the Account panel.

4. As a result of Registration, an Account is created for the Customer.

5. If the Registration took place outside the purchasing process, the Customer in the Account panel may add information such as billing address and shipping address and enter other data necessary for the execution of future orders, such as name and surname, telephone number and e-mail address. The information that is necessary to complete orders is clearly marked in the forms.

6. The Seller provides the Customer with a free service in the form of maintaining the Customer Account. The contract for the provision of this service is concluded when the Customer receives the message referred to in paragraph 3 above. The Account Maintenance Agreement is concluded for an indefinite period. The Customer may terminate this agreement at any time and without giving reasons by submitting an appropriate statement or requesting deletion of the Account, which results in termination of the agreement for the provision of Account maintenance services in the Online Store. In order to terminate the Account maintenance agreement, please send an e-mail to: info@bijouhair.eu. In a situation where the Seller is in the process of executing an order placed by the Customer and accepted by the Online Store, the effect of termination of the contract will take place upon completion of the order in question. The data of the Customer who terminated the contract for maintaining the Account are deleted.

7. It is forbidden for the Client to include unlawful content among the information available on the Account.

8. Customers are not allowed to use accounts of other Customers and share their Account with other Customers.

§4 – Placing orders and their implementation

1. The information contained on the Website does not constitute an offer within the meaning of the Civil Code, but only an invitation to customers to submit offers to conclude an Agreement.

2. Orders in the Online Store can be placed 7 (seven) days a week, 24 hours a day.

3. The sale of goods in the Online Store takes place in the following currencies: Polish zloty.

4. The prices given in the purchasing process are gross prices, i.e. they include VAT. The price of the ordered goods is increased by the shipping cost depending on the selected delivery method, which is indicated in the ordering process and added to the price of the goods at the end of the order. The method of delivery and prices are indicated in section 11 of this paragraph. In the case of delivery to a country outside the European Union, it may be necessary for customers to pay customs duties.

5. A free product stand is included with each order. This applies only to orders over PLN 400.

6. Orders are carried out, as a rule, on the territory of the Republic of Poland and other European Union countries, and in the scope of countries outside the European Union, to the countries indicated on the website.

7. In the case of Customers who make a purchase without Registration and logging in to the Account, a prerequisite for the execution of the order is the correct completion of the order form available after adding the product to the basket and proceeding to the order.

8. The customer places an order by adding the product to the basket by selecting the quantity of the ordered product.

9. After adding goods to the basket, the Customer has the option of verifying the goods added to the basket, including their possible removal, getting acquainted with the total price of the order and adding discount codes.

10. At this stage, the Customer may return to making further purchases or go to the checkout by clicking the appropriate buttons.

11. After proceeding to the checkout, the Customer is redirected to the screen where he can log in if he has an Account or complete the order form.

12. The customer proceeds to indicate addresses, including the address for the delivery of the order. The customer chooses the method of delivery and at the same time learns about the costs of delivery. The available delivery methods and their prices are:

- foreign courier delivery within the European Union - PLN 99.00,

- foreign courier delivery outside the European Union - PLN 150.00

- Delivery within the territory of the Republic of Poland is free.

13. In the case of ordering several goods, the shipping cost is charged as for ordering one product.

14. The customer cannot pay on delivery. The customer can choose the following payment methods:

- On-line transfer - a bank transfer via the Przelewy24 external payment system, operated by PayPro Spółka Akcyjna with its registered office in Poznań at ul. Kanclerska 15, 60-327 Poznań, entered into the Register of Entrepreneurs of the National Court Register kept by the District Court for Poznań Nowe Miasto and Wilda, 8th Commercial Division of the National Court Register under KRS number 0000347935, NIP number 7792369887 - in this case, the order is processed after the Seller receives information from the Przelewy24 system about the payment made by the Customer. The rules for making payments by Customers via the Przelewy24 System and the complaint procedure are available at https://www.przelewy24.pl/regulamin.

- electronic payment, payment card, Blik

15. The customer is obliged to pay for the order directly in the ordering process in the manner specified in paragraph 13 of this paragraph.

16. After selecting the payment method and informing the Customer about the total gross order amount, including the price for the goods and delivery costs, the Customer places the order by clicking the button with the words "Buy and pay" or other equivalent wording.

17. Before placing an order, the Customer is obliged to confirm - by ticking the appropriate checkbox - that he has read the Regulations and accepts the provisions contained therein. The customer has the option of downloading the Regulations and saving it on his computer.

18. The correct completion of the purchase forms is confirmed by a screen containing the summary of the order along with information about the order number.

19. Sending an order to the Seller constitutes an offer to conclude an Agreement.

20. After receiving the order, the Seller immediately sends the Customer a confirmation of its submission to the e-mail address provided by the Customer. If you choose to pay by bank transfer, the details for the transfer are indicated in the e-mail.

21. Subsequently, the Seller sends an email to the Customer with information about the acceptance of the order for execution. Information about the acceptance of the order for execution is the Seller's declaration of acceptance of the Customer's offer and upon its receipt by the Customer, the Agreement is concluded.

22. The Customer will be informed about the status of the accepted order via a message sent to the e-mail address provided by the Customer.

23. The order processing time on the territory of the Republic of Poland is 3 (three) business days from the moment the payment is credited to the Seller's account, i.e. the order is prepared for shipment within 1 (one) business day, and most courier shipments in the territory of the Republic of Poland is delivered the next day after handing over the package to the courier. In some cases, the delivery time may be extended to seven days. The maximum order processing time is up to 14 working days. In the case of a longer delivery time, the Customer will be informed by the Seller.

24. In the event of inability to complete the order due to, for example, the unavailability of the subject of the order or other problems with its implementation, the Seller will contact the Customer to determine the method and time of order completion or possible withdrawal from the order.

25 Before collecting the parcel from the courier, the customer should check whether the packaging in which the purchased goods were delivered has not been damaged in transport. In the event that the packaging of the shipment shows signs of damage, the Customer has the right to draw up a protocol in the presence of the courier and should immediately contact the Online Store.

26. Accounting documents are issued for each order, which will be delivered to the Customer.

§5 - Withdrawal from the Agreement - returns

1. Within 14 days from the date of receipt of the order, the Consumer or Entrepreneur with consumer rights, the Customer who is a Consumer who has concluded the Agreement, may withdraw from it without giving reasons, by submitting an appropriate statement, with the proviso that benefits and products, from the purchase of which, in accordance with applicable law, cannot be withdrawn, based on the Act of May 30, 2014. on consumer rights (Journal of Laws of 2014 No. 827), including, for example, when the subject of the contract is a non-prefabricated item, manufactured according to the Consumer's or Entrepreneur's specifications on consumer rights or serving to satisfy his individual needs.

2. To meet the 14-day deadline referred to in para. 1 above, it is sufficient to send a statement of withdrawal from the contract before the expiry of this period to the following address: BijouHair Agata Matuszak ul. Długa 44D 55-300 Szczepanów, or a scan of the statement to the e-mail address: info@bijouhair.eu. The return procedure will be significantly accelerated if the declaration of withdrawal is sent together with the goods to which it relates.

3. In order to submit the declaration referred to in par. 2 above, the Consumer or Entrepreneur with consumer rights may use the model declaration of withdrawal from the Agreement, available at the link LINK TO THE RETURN FORM

4. In the event of withdrawal by the Consumer or Entrepreneur on consumer rights from the Agreement, the Agreement is considered not concluded.

5. The consumer or Entrepreneur with consumer rights is obliged to return the goods covered by the Agreement to the Seller, to which the declaration of withdrawal applies, immediately, but not later than 14 (fourteen) days from the date on which he withdrew from the contract. The returned goods should be sent to the following address: BijouHair Agata Matuszak ul. Długa 44D 55-300 Szczepanów. The preferred method of returning goods is by courier. Our products are made with the greatest care and from the highest quality products. BijouHair places particular emphasis on quality checks on returns. That is why we want a product that does not meet your expectations to be returned as soon as possible. If the product is returned within the first 3 days, the return procedure is processed immediately. After a positive consideration of the return, we guarantee that the return transfer of funds will be made immediately.

6. After the expiry of the 3-day period - the product is subject to an additional Beta procedure - BijouHair quality control, related to the conditions of storing the goods at the Customer's. Due to our company's highest quality control standards, the additional quality control procedure takes 10-12 days. By law, BijouHair has 14 days to process the return and refund.

7. The consumer or Entrepreneur with consumer rights bears the direct costs of returning the goods.

8. The consumer or Entrepreneur with consumer rights is liable for the decrease in the value of the goods as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the goods. Please measure the goods with care and in a way that will prevent damage to the goods, including soiling, tearing, dyeing, changing the smell and the presence of greasy stains on the goods. The product must be returned in its original box, with all accessories that came with it (product, certificate of quality, stand, box for the stand, tag, seal, bag for storing the product, folder with product information). The product must contain a tag and a security seal with the serial number assigned to it. If any of these two protections is broken (seal/label), the goods are not returnable.

9. If the returned goods are damaged to a degree that reduces their value, we will be forced to charge you the amount by which the value will be reduced.

10. Immediately, but not later than 14 days from the date of receipt of the declaration of withdrawal from the Agreement, with the proviso that the return of payment may be withheld until the Seller receives the goods or until the Consumer or Entrepreneur with consumer rights provides proof of its return to the Seller , depending on which event occurs earlier, the Seller returns to the Consumer or Entrepreneur with consumer rights all payments received from the Consumer or Entrepreneur with consumer rights, including, subject to paragraph 11 below, the costs of delivering the item to the Consumer or Entrepreneur with consumer rights.

11. If the Consumer or Entrepreneur with consumer rights has chosen a method of order delivery other than the cheapest/free standard delivery method offered by the Seller, then, in the event of withdrawal from the Agreement, the Seller is not obliged to reimburse the Consumer or Entrepreneur with consumer rights for the costs incurred by him extra.

12. The refund is made using the same method of payment as used by the Consumer or Entrepreneur with consumer rights, unless the Consumer or Entrepreneur with consumer rights agrees to a different method of return, which does not involve any costs for him.

§6 - Complaint

1. The Seller is obliged to provide the Customer with goods free of physical and legal defects. The seller is liable to the customer if the goods have a physical or legal defect (warranty).

2. If the Goods have a defect, the Customer may:

- submit a statement of price reduction or withdrawal from the Agreement, unless the Seller immediately and without undue inconvenience to the Customer replaces the product with a defect-free one or removes the defect. This limitation does not apply if the item has already been replaced or repaired by the Seller or the Seller has not fulfilled the obligation to replace the item with a defect-free item or remove the defect. If the Customer is a Consumer or an Entrepreneur with consumer rights, he may, instead of the defect removal proposed by the Seller, demand replacement of the item with a defect-free one, or instead of replacing the item, demand removal of the defect, unless bringing the item into compliance with the Agreement in the manner chosen by the Customer is impossible or would require excessive costs compared to the method proposed by the seller. When assessing the excess of costs, the value of the defect-free item, the type and significance of the defect found are taken into account, as well as the inconvenience to which the Customer would be exposed by a different method of satisfaction.

- demand replacement of defective goods with goods free from defects or removal of the defect. The Seller is obliged to replace the defective goods with goods free from defects or to remove the defect within a reasonable time without excessive inconvenience to the Customer. The Seller may refuse to satisfy the Customer's request if bringing the defective goods into compliance with the Agreement in a manner chosen by the Customer is impossible or would require excessive costs compared to the other possible way to bring the defective goods into compliance with the Agreement. The costs of repair or replacement are borne by the Seller.

3. Complaints under the warranty should be submitted within the statutory deadlines, to the e-mail address: info@bijouhair.eu. In order to improve the complaint procedure, photos of the defective goods should be attached to the complaint notification via e-mail, and the goods subject to the complaint should be sent, in accordance with section 8 of this paragraph, it should be delivered together with the proof of purchase and a printed and completed complaint form (including an indication of the person submitting the complaint, a request to settle the complaint and an indication of the defect of the goods, reasons for the complaint). In order to submit a complaint, the Customer may use the complaint form .

4. If the data or information provided in the complaint need to be supplemented, the Seller asks the complainant to supplement it in the indicated scope before considering the complaint.

5. The Seller will respond to the request within 14 (fourteen) days from the date of submission of the complaint by the Customer. If within these 14 days the Seller does not respond to the Customer's requests, it means that he considered the requests justified.

6. The Seller will notify the Customer about the consideration of the complaint and its result in a message sent to the e-mail or correspondence address provided by the Customer in the complaint.

7. In each case where the fulfillment of the Customer's requests involves the delivery of a new or repaired product, the delivery costs shall be borne by the Seller.

8. The customer who exercises the right under the warranty is obliged to deliver the defective goods to the seller's address. The costs of delivering the defective goods by the Consumer Customer or Entrepreneur with consumer rights are borne by the Seller.

9. The complaint procedure applies to services provided electronically by the Seller. Complaints about services can also be submitted to the Store's e-mail address: info@bijouhair.eu.

§7 - Intellectual property

1. The BijouHair brand designation is a registered trademark. Using it is possible only with the prior consent of the authorized entity.

2. The materials on the Online Store Website, including primarily photos, texts, including descriptions of goods, are subject to copyright protection. Using them is possible only with the prior consent of the authorized entity.

§8 - Newsletter

1. The customer may agree to provide his e-mail address also for the purpose of using it by the Seller to send the customer commercial information (hereinafter: "Newsletter") regarding the activity, including the Seller's goods.

2. The conclusion of the contract for the provision of the newsletter service takes place when the Customer confirms the subscription to the newsletter, via the link in the e-mail received by the Customer after entering his e-mail address in the appropriate place on the Online Store Website.

3. The message sent by e-mail as part of the newsletter service contains:

1) data of the Seller as the sender of the newsletter,
2) indication of the topic defining the content of the newsletter,
3) commercial information,
4) information on how to unsubscribe from the newsletter.

4. The newsletter service will be provided for an indefinite period. The customer may at any time unsubscribe from the newsletter by sending an e-mail with information about unsubscribing from the newsletter to the following address: info@bijouhair.eu or by clicking on a specially marked link located under the content of the newsletter message.

§9 - Gift cards

1. On the Online Store Website, the Customer may purchase a gift card of a specific value, hereinafter referred to as the "gift card". There are two types of vouchers to choose from: electronic e-Voucher sent to the indicated e-mail address and physical, delivered via the delivery methods available in the online store.

2. The code for the e-Voucher gift card will be sent electronically to the e-mail address indicated by the Customer during the purchase.

3. Gift cards with a code authorizing purchases on the bijouhair.eu website will be delivered in physical form via the delivery methods available in the Online Store in accordance with the delivery price list indicated in §4 of the Regulations to the address indicated by the Customer during the purchase.

4. Gift cards can only be used in the online store bijouhair.eu.

5. With the gift card, the Customer can pay for the entire order or its part. If the value of the gift card is less than the total value of the purchase, the Customer - in order to finalize the order - may pay the missing amount using the payment methods available in the Online Store.

6. The gift card can only be used once. If the total value of the gift card is not used, the Seller will generate a replacement code that will be sent electronically to the e-mail address provided by the Customer when ordering the gift card or other e-mail address indicated by the Customer.

7. The gift card is valid for 3 (three) months from the date of purchase of the gift card.

8. The return of goods purchased using a gift card is possible on the terms set out in §5 of the Regulations. The refund will be made electronically in the form of a replacement code with a new value to be used and, if an additional payment method has been used, a refund of funds paid using this payment method.

§10 - Final provisions

1. These regulations are part of the content of the concluded Agreement, and its content may be recorded by printing, saving on a carrier or downloading from the Online Store Website.

2. The Seller reserves the right to amend these Regulations in the event of a change in the law or in order to improve the operation of the website, as well as to improve the protection of Customers' privacy and prevent abuse. The Seller will inform the Customers about the change in the Regulations by means of an e-mail message containing a link to the text of the new regulations. The new version of the regulations binds registered customers if they do not declare within 7 days from the date of its receipt that they do not accept the changes introduced in the regulations. Upon receipt of the statement of non-acceptance of the changes to the regulations, the Seller will delete the Account held by the Customer and inform him of this fact. Orders placed before the entry into force of the amendments to the Regulations are carried out in accordance with the existing content of the Regulations.

3. These regulations have been drawn up based on the provisions of Polish law. In matters not covered by these Regulations, the provisions of Polish law shall apply, including the Civil Code, the Act on Consumer Rights or other laws applicable to the operation and functioning of the online store in force in the Republic of Poland.

4. In the scope of Agreements concluded between the Seller and Customers who are not Consumers, the Seller shall be liable only in the event of intentional damage and within the limits of actual losses incurred by the Customer who is not a Consumer or Entrepreneurs under consumer rights.

5. Any disputes related to the services provided by the Online Store will be resolved by common courts and the applicable law is Polish law. The Customer who is a Consumer has the option of using an out-of-court method of dealing with complaints and pursuing claims. The rules of access to these procedures are available at the offices and on the websites of poviat (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, and Voivodship Inspectorates of the Trade Inspection. and at the following Internet addresses of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php, http://www.uokik.gov.pl/sprawy_indywidualne.php, http://www.uokik .gov.pl/wazne_adresy.php.

6. It is also possible to use the platform of the online dispute resolution system between consumers and entrepreneurs at the EU level (ODR platform), which is available at: http://ec.europa.eu/consumers/odr

7. The provisions of the Regulations do not exclude the possibility of invoking by the Customers the mandatory provisions of law regulating the protection of consumer rights or entrepreneurs on consumer rights, including those applicable in the country where the Consumer has his place of residence and the provisions applicable there are more favorable to the Consumer than provisions of Polish law.

Date of publication of the Regulations: May 20, 2022.